Privacy Policy

We do not sell your data

We do not sell your personal information. We do not rent it. We do not share it with third parties for their own marketing.

Information we collect

• Information you give us: your name, phone number, email address (if provided), service address, and a description of the job, when you submit our callback form or contact us by phone, text, or WhatsApp.
• Job records: quotes, estimates, invoices, scheduling details, notes about the work performed, and payment status.
• Payment information: we accept Zelle, Venmo, cash, bank transfer, or another method we agree on with you. We keep only what we need for our records, such as the payment method, amount, date, status, and any reference ID. Card payments, if you choose to pay by card, are handled entirely by a secure third-party payment processor. We never see or retain your card information.
• Messages and calls: the content of texts, WhatsApp messages, and voicemails you send us, and call details such as your number and time of call.
• Photos: any photos you send us or that we take to document or quote a job.
• Automatically collected information: basic technical data such as browser type, device type, pages visited, and approximate location derived from your IP address, collected through our hosting provider and standard server logs.

How we use your information

• To respond to your request and schedule or quote a job.
• To prepare quotes and invoices, perform the work, and collect payment.
• To communicate with you about your request, appointments, and follow-ups.
• To operate, secure, and improve our website and services.
• To meet legal, tax, accounting, and insurance obligations.

We do not use your information to make automated decisions with legal effect on you.

Text messages (SMS/WhatsApp)

If you provide your mobile number, you consent to receive calls and texts from us about your request, including quotes, scheduling, and follow-ups. Message frequency varies. Message and data rates may apply. Reply STOP to opt out at any time, or HELP for help. Mobile numbers and SMS opt-in information are not shared with third parties or affiliates for marketing or promotional purposes.

Who we share information with

We share information only with service providers who help us run the business and are bound to protect it, such as:

• Website hosting and infrastructure providers.
• Secure data and file storage providers, which hold our customer, job, quote, invoice, and photo records.
• Banks and payment services used to receive your payment.
• Tools that receive your callback request and route it to us.
• Licensed technicians and companies we partner with, when your job requires licensed work, limited to what they need to do that work.
• Communication providers (phone, SMS, WhatsApp/Meta).
• Professional advisors (accountants, attorneys, insurers).

We may also disclose information if required by law, or to protect our rights, safety, or property. If we are sold or reorganized, your information may transfer to the successor business, which must honor this policy.

Cookies and analytics

Our site uses only essential cookies. We do not use cookies for cross-site advertising. You can block cookies in your browser settings, though parts of the site may not work as expected.

How long we keep information

• Callback requests and quotes that don't lead to a job: up to 12 months, then deleted.
• Customer, job, and invoice records: as long as needed for warranty, accounting, tax, and legal requirements (generally 7 years), then deleted or anonymized.
• Photos: kept with the related job record for the same period, or deleted sooner on request where we are not required to keep them.

Security

We use reasonable safeguards to protect your information, including access controls, encryption in transit, restricted access to customer records, private storage for photos, and multi-factor authentication on our business accounts. No method of transmission or storage is 100% secure, so we can't guarantee absolute security. If a breach affecting your information occurs, we will notify you as required by Florida law.

Your choices and rights

You can ask us to access, correct, or delete the personal information we hold about you, and to stop contacting you. Some records (such as invoices) may need to be kept for legal or tax reasons. Email hi@unclegrants.com or call (321) 221-5455 and we will respond within a reasonable time. To stop texts, reply STOP.

Children

Our services are not directed to children under 13, and we do not knowingly collect their information.

Third-party links

Our site may link to third-party sites (for example Google Maps or WhatsApp). We are not responsible for their privacy practices.

Changes to this policy

We may update this policy from time to time. The "Last updated" date above shows the latest version. See also our Terms of Service.

Contact us